Sky sports jumping / skipping on playlist

[RobL817]

I did notice that - it was OK up until about lap 60 of the race where both the picture and audio were an issue! Both issues This resulted in some key points of the race being missed. 

Whilst this was OK, it still isn't acceptable for a service that it quite expensive in its own right. Thinking about the sky sports platform across the majority of UK providers (sky, virgin, NOW TV etc), the money being spent by individuals to enjoy something they are passionate about.

[GlennMcGuire]

Same issue with my stream when trying to watch the GP. The time scroll bar shows that the full programme isn't loaded either. Very infuriating.

[Helene3]

This is happening more and more! I'm currently trying to watch the Man City vs Arsenal match and it's showing half adverts.. leaving people mid sentence etc Extremely hard to watch!! Sky please sort this out! 

[Helene3]

Do you have another address as it is saying that one isn't valid 🤷‍♀️

[clayts]

Sky Premier League HD cloud recording of Man City v Arsenal - skipping at least once per minute, skips forward around 10 seconds. Skipped just as Arsenal scored their first goal. Fumin'

[kad20000]

I won't be renewing, that's for sure.....rubbish.

[MarkGoldsmith]

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@clayts wrote:

Sky Premier League HD cloud recording of Man City v Arsenal - skipping at least once per minute, skips forward around 10 seconds. Skipped just as Arsenal scored their first goal. Fumin'

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Report it to the viewer relations team by emailing viewerR@sky.uk.

There were a couple of F1 races earlier this season where the same thing was happening and it got fixed because people reported it to them.

[Helene3]

@MarkGoldsmith 

Do you have an alternative email address? As it's coming up invalid 🤷‍♀️

[MikeyB2]

This keeps happening to me. It's only ever when I watch football on sky sports off my playlist. Its absolutely infuriating 

[Helene3]

It really is! 
Hasn't happened since I last posted but it was back doing it again today. Something weird was happening with the Man City game today too.. on the picture  link it was showing an hour behind! It wasn't until I clicked on the live sports listing that I got it in real time. 

[clayts]

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating

[MarkGoldsmith]

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@clayts wrote:

Liverpool v Chelsea is doing the skip forward 20 seconds or so every minute at the moment on a cloud recording (not chasing playback). This is not the first time I've experienced this - very frustrating

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Have you reported it to the viewer relations team by emailing viewerR@sky.uk ?

[MikeyB2]

I sent them an email earlier 

[MikeyB2]

Yep that is what I was trying to watch. Gave up in the end and just watched live missing most of the 1st half. At least I'm not alone and it's a Sky issue but they need to fix it ASAP 

[martswain]

Happened to both the Sunday games today when I was trying to watch them well after they had finished.

Reported to the email posted above, automatic reply received within a couple of minutes.