This discussion topic has been answered Discussion topic: Sky remote .

This message was authored by: Jimpat9 · ‎03 Nov 2025

Received new puck and remote today. When pulled tab at bottom it broke near remote and unable to use remote.

This message was authored by: GD1 · ‎03 Nov 2025

@Jimpat9 You need to slide the back of the remote off to remove the stuck paper see the steps here Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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This message was authored by: GD1 · ‎03 Nov 2025

@Jimpat9 You need to slide the back of the remote off to remove the stuck paper see the steps here Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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