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Discussion topic: Sky puck

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Avatar for Summer28
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This message was authored by: Summer28

Message posted on ‎02 Jun 2025 10:37 AM

Sky puck

Hello I am having trouble turning on my sky puck I have pressed the back button and no light will come on also my  remote won't turn it on either 

if somebody can help me, I would really appreciate it thank you. Kind regards

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎02 Jun 2025 10:43 AM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely step4 recovery procedure;

 

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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