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Discussion topic: Sky puck

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Avatar for KarlW1991
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This message was authored by: KarlW1991

Message posted on ‎01 Jun 2025 01:52 PM

Sky puck

Almost every time I switch my sky tv on (sky puck - code ending DC) the tv does not work on all channel. It says unable to load. Eventually it loads and then immediately freezes and continues to repeat a patter on freezing every few seconds meaning the TV is unwatchable. I have had the puck for months in the same place and it has been fine, however over the last week the tv is unwatchable. Nothing had changed at home. 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎01 Jun 2025 05:16 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @KarlW1991 

 

It is likely your router may have auto updated the channel. It would be worth turning your puck off and router for a few minutes. If it's still not working try running a speed test in netflix to ensure your puck is getting the minimum 25Mbps for HD and 30Mbps for UHD. 

 

You can do this by opening netflix menu > get help? > Connection check.

 

It might also be worth going into the settings on your puck and turning ON "Networked Standby mode" and turning OFF "overnight power save". Both in startup and standby.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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