Hi @Traceyb001
We will need a little more information. What do you mean by turning on and off? Do you mean the picture is going black or is your puck physically going into standby? What have you tried so far (e.g. powering it off at the mains)? How is your puck connected to the Internet and what speed do you get?
Remember we are fellow subscribers on the forum and not Sky, we have no information on your setup unless you tell us. The community will do it's best to assist but we need this info in order to be able to.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
