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Discussion topic: Sky puck

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Avatar for Tal
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This message was authored by: Tal

Message posted on ‎10 May 2024 08:19 PM

Sky puck

Hi, I have recently joined sky and opted for 4 Sky pucks. All of these are connected via Ethernet and 3 of them work perfectly. One however keeps freezing and won't work longer than 5 minutes. I have tried other pucks with the same tv and seem to work fine so I'm guessing there is a problem with the puck itself.  

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 May 2024 08:22 PM

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

@Tal  You would need to call Sky to get the faulty puck swapped.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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