Sky puck

[Lisavm]

We have been having real issues for ages in trying to get into apps such as Disney, lionsgate and Netflix...apparently our WiFi is ok according to sky, but it's still slow, the fibre will cost too much, and they won't do a good deal, but it's getting to a point that  we can't even get into the apps. The settings are constantly saying updating on the puck and we refresh our apps a lot. It's getting pretty annoying! Any ideas? X

[UnrealityTV]

@Lisavm 

What speed is your broadband? If you're not getting 30Mbps minimum then you'll never get on well with Sky Stream. 

[Nigelb1972]

You really need a minimum of 30mbps to the Puck... 

[Lisavm]

We get about 44 x

[Lisavm]

We get about 44

[Nigelb1972]

Open Netflix and run a speed test through that app .. you could be getting 40+ to your hub but a lot less via WiFi...

[Lisavm]

@Nigelb1972 how do I do that? Can I do the same for lionsgate and Disney too? X

[UnrealityTV]

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@Lisavm wrote:

@Nigelb1972 how do I do that? Can I do the same for lionsgate and Disney too? X

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Open Netflix, navigate to the Get Help menu and run a network test. This will show you the actual speed being received. 

[Nigelb1972]

@Lisavm you don't need to test every app but the Netflix one is pretty accurate and will give you a good idea of the speed your puck is recieving over WiFi. It's always better to use an ethernet connection if you can..

[Lisavm]

So I've done the check on Netflix and it's 44.05mbps

[Nigelb1972]

That should be plenty as long as nobody else is using the connection. Sky recommend at least 25mbps but I'm currently watching Sky Sports F1 in UHD and it's ripping through 35mbps of my available 120mbps so I think you might be close to maxing out your broadband connection and that'll cause issues. If you can get full fibre, it might be worthwhile looking into a faster connection.

I'm upgrading to 500mbps through Sky for far less than I'm paying BT for 120mbps on G-Fast because we're getting close to maxing it out at times.