Sky puck will not activate

[Samantha8212]

My main puck and second puck have both been activated, but the third one will not activate whatsoever. I have tried all of the suggestions as the forums have said reset the puck three times and also been on the hold to sky for many hours and none of this has worked. The puck will still not activate  

[GD1]

@Samantha8212   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Thanks for escalating. We've sent an invite to @Samantha8212.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.