Sky puck technical fault

[Phill+cooper]

At least twice a week i get a message technical fault with this channel on every channel and so can't watch TV this lasts for hours sometimes is there anything i can do?

[GD1]

@Phill+cooper  How is the stream puck connecting to your router?   As this issue is typical of poor wifi being received at the puck, and wifi can be prone to interference.

What speed is the puck getting from the hub?   Open the netflix app, go to Get Help, run the connection test, what speed is being reported.

[Phill+cooper]

Netflix says connection speed 286.12mbps

[GD1]

@Phill+cooper  If this is the speed on the netflix app on the puck it would sugeest speed isn't an issue, however when the issue does occur it may be worth running the speed check again to see if there is a sudden drop in speed.

[Exiled-in-HH]

Who is your ISP?

[Phill+cooper]

What is a isp?

[Exiled-in-HH]

Internet Service Provider😉

[Phill+cooper]

Arr right its sky