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Discussion topic: Sky puck technical fault

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This message was authored by: Phill+cooper

Message posted on ‎24 Oct 2024 12:42 PM

Sky puck technical fault

At least twice a week i get a message technical fault with this channel on every channel and so can't watch TV this lasts for hours sometimes is there anything i can do?
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Message posted on ‎24 Oct 2024 01:05 PM - last edited: ‎24 Oct 2024 01:19 PM

Re: Sky puck technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Phill+cooper  How is the stream puck connecting to your router?   As this issue is typical of poor wifi being received at the puck, and wifi can be prone to interference.

 

What speed is the puck getting from the hub?   Open the netflix app, go to Get Help, run the connection test, what speed is being reported.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Phill+cooper

Message posted on ‎24 Oct 2024 01:17 PM

Re: Sky puck technical fault

Netflix says connection speed 286.12mbps

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Message posted on ‎24 Oct 2024 01:21 PM

Re: Sky puck technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Phill+cooper  If this is the speed on the netflix app on the puck it would sugeest speed isn't an issue, however when the issue does occur it may be worth running the speed check again to see if there is a sudden drop in speed.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎24 Oct 2024 02:56 PM

Re: Sky puck technical fault

Who is your ISP?

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This message was authored by: Phill+cooper

Message posted on ‎24 Oct 2024 03:01 PM

Re: Sky puck technical fault

What is a isp?

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Message posted on ‎24 Oct 2024 03:04 PM

Re: Sky puck technical fault

Internet Service Provider😉

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Message posted on ‎24 Oct 2024 04:49 PM

Re: Sky puck technical fault

Arr right its sky

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