Discussion topic: Sky puck subtitles mixed up
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Message posted on 08 Aug 2024 08:38 AM
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Sky puck subtitles mixed up
Hello all. I have a sky puck and was watching a series I have been watching for a while without any problems, but last night the subtitles were from a completely different program- Project Runaway to be exact, which I dont watch. Today the problem persisted and I tried switching the subtitles completely off but nothing happens. So I switched te puck off for 5 minutes, didnt work. Same thing was happening with another channel, too, a news one. Still Project Runaway subtitles. I then put another series on and its fine. But if I go back to those two other channels, the same problem happens. Dont know what to do. Do you think I should switch the main tv off instead of the puck? This is really annoying! Tia.
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Message posted on 09 Aug 2024 08:00 AM
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Re: Sky puck subtitles mixed up
@Passarinho issues with one channel or programme points to an issue with the stream. Where this happens drop a message to Sky's viewer relations team at viewerR@sky.uk who can get the issue checked out.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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