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Discussion topic: Sky puck subtitles mixed up

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This message was authored by: Passarinho

Sky puck subtitles mixed up

Hello all. I have a sky puck and was watching a series I have been watching for a while without any problems, but last night the subtitles were from a completely different program- Project Runaway to be exact, which I dont watch. Today the problem persisted and I tried switching the subtitles completely off but nothing happens. So I switched te puck off for 5 minutes, didnt work. Same thing was happening with another channel, too, a news one. Still Project Runaway subtitles. I then put another series on and its fine. But if I  go back to those two other channels, the same problem happens. Dont know what to do. Do you think I should switch the main tv off instead of the puck? This is really annoying! Tia.

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This message was authored by: Chrisee

Re: Sky puck subtitles mixed up

Posted by a Superuser, not a Sky employee. Find out more

@Passarinho issues with one channel or programme points to an issue with the stream. Where this happens drop a message to Sky's viewer relations team at viewerR@sky.uk who can get the issue checked out.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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