0

Discussion topic: Sky puck stuck checking your status even after reset

Reply
This message was authored by Ross1124 This message was authored by: Ross1124

Sky puck stuck checking your status even after reset

Hi, I've received my Sky puck but it's just not getting passed checking your status. Turned off and back on again, pressed and held the power button till the orange and red lights flash, tried on both WiFi and wired network and same result every time. 

Any ideas as I can't get through to sky because it's too late 😏

 

 

Reply

All Replies

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck stuck checking your status even after reset

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ross1124 

 

Who is your ISP? Is there any parental controls or WiFi enhancer configured? There have been the odd report of these causing issues.

 

Also can you join to mobile hotspot just for setup and see if that works? Then reset network connection and rejoin your WiFi?

 

MikeAlanR 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Ross1124
Topic Author
This message was authored by Ross1124 This message was authored by: Ross1124

Re: Sky puck stuck checking your status even after reset

Thanks for the pointers. I'm with bt but will be moving to sky on Monday (which I hope will go smoother then the puck). No parental controls etc. 

looking around I'm wondering if my account is fully setup. I don't really know how these pucks work but I'm guessing pre registered to me. If my account isn't setup correctly then the puck may well get stuck on start up. Just a guess. Think I'll need someone from Sky to check that though. 
When I go into MySky it says I'm good to go on some screens but others come up with an error. Hopefully a simple fix

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck stuck checking your status even after reset

Posted by a Superuser, not a Sky employee. Find out more

@Ross1124 

 

OK. Have you tried all the steps here. I know you have said you have tried recovery, but there are some additional bits to try:

 

https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Ross1124
Topic Author
This message was authored by Ross1124 This message was authored by: Ross1124

Re: Sky puck stuck checking your status even after reset

Yep. Did all of them about 5 times now 😏

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion