Discussion topic: Sky puck stream not turning on

This message was authored by: AbdulWaheedaria · ‎18 Jul 2025

The sky stream is not running on, although I read all the instructions and followed the guidance but it didn't work.

This message was authored by: mikealanr · ‎18 Jul 2025

Which guide have you tried in particular? Have you followed all steps in this article: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

If so you will need to contact Sky for a replacement pick.. We are fellow subscribers here on the community.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: lettice · ‎19 Jul 2025

As above,

Read the help article here, it namely perform the recovery procedure on step 4.

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

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Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
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Discussion topic: Sky puck stream not turning on

Sky puck stream not turning on

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