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Discussion topic: Sky puck/router issues

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This message was authored by: Brynf

Sky puck/router issues

I am having issues where my router is resetting up to 20 times a day. It is possible this reset is being triggered by radio interference. Is it possible that the Puck is causing this as the issue timing started around the same time as I swapped to the puck
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This message was authored by: GD1

Re: Sky puck/router issues

Posted by a Superuser, not a Sky employee. Find out more

@Brynf wrote:
I am having issues where my router is resetting up to 20 times a day. It is possible this reset is being triggered by radio interference. Is it possible that the Puck is causing this as the issue timing started around the same time as I swapped to the puck

Highly unlikely the puck can cause such issues, however have you tried using ethernet from the puck to your router

 

Who supplies your broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Exiled-in-HH

Re: Sky puck/router issues

Does the router reset when Puck is powered off at the plug?

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This message was authored by: Brynf

Re: Sky puck/router issues

No, router resets at random times. Possible cause is radio wave interference caused by any electrical device.  Just trying to see and eliminate various de ices in the home

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