Hi @MarkPreece
You will need to give the community more information for us to be able to assist. Is this a new install? Who is your ISP? What speed do you get? What speed is your puck getting? (Check in netflix > profile pic > get help? > Connectivity check).
Remember we are fellow customers on the community not sky and know nothing about you or your setup unless you tell us.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
