Sky puck not working

[Chantelle52]

Keeps saying hdcp unauthorised switch tv off at docked I have done this multiple times and it won't do anything it also keeps turning its self off

[_Claire]

Hi @Chantelle52 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141