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Discussion topic: Sky puck not working properly

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This message was authored by: Jojo31

Message posted on ‎04 Nov 2024 08:32 PM

Sky puck not working properly

I jave called sky to be told that I may need new puck and will have to pay £50 for one that's disgusting I pay for the service of the equipment is faulty why have I got to pay for new puck

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎04 Nov 2024 09:22 PM

Re: Sky puck not working properly

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jojo31 

 

Sky Stream pucks ordered after 23 February 2023 are loaned to you. If you purchased a puck before this date then it is owned by you and would be covered by the warranty period.

 

If you tell us what the issue is, we may be able to help. 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jojo31

Message posted on ‎04 Nov 2024 09:26 PM

Re: Sky puck not working properly

The tv keeps freezing and fast forwarding freezes we have managed to get it working again via turning all off waiting then turning on again but then issues keep happening within few days this was originally got in Nov 22. It software is up to date it's connected via ethernet cable and the WiFi is off.

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