Sky puck not working properly. Re booted ,new batteries

[Ela2]

Puck not working correctly . Pressed record backwards and turns off. The only control working is the voice control. Have re booted and replaced  batteries 

[Jporch316]

Hi @Ela2 

Try removing and repairing the remote 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

if that doesn't work you can request a replacement remote under warranty on below link 

Replace remote

https://www.sky.com/help/forms/streaming-tv-remote