Sky puck not starting

[GG47]

Tried hard reset of the puck but then the screen gets stuck on "updating software" with no movement on the progress bar

[SuperMatt]

Hello, @GG47. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141