Hi @Andrea52
Who is your ISP? And what is the signal strength like where the puck is located? It may be a case you need power line adaptors or WiFi extenders.
However if the puck is showing no WiFi when you first turn it on try going into settings and change the following settings:
In settings > start up and standby > turn Networked Standby Mode ON and turn Overnight Power Saving OFF.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
