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Discussion topic: Sky puck isn’t working

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This message was authored by: Tomlinson1

Message posted on ‎06 Nov 2025 11:38 AM

Sky puck isn’t working

Sky box isn't working it isn't showing on telly. Lights on but sometimes are flashing. 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎06 Nov 2025 12:07 PM

Re: Sky puck isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely doing the recovery procedure on step4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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