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Discussion topic: Sky puck frozen

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This message was authored by: LuciaFrankitt

Message posted on ‎01 Aug 2025 01:44 PM

Sky puck frozen

Sky puck won't come on properly it's now frozen 

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This message was authored by: GD1

Message posted on ‎01 Aug 2025 02:19 PM

Re: Sky puck frozen

Posted by a Superuser, not a Sky employee. Find out more

@LuciaFrankitt  Try unplugging from the power for a few minutes then plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Non+watcher

Message posted on ‎08 Sep 2025 09:57 AM

Re: Sky puck frozen

After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

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This message was authored by: BenJoBanjo

Message posted on ‎08 Sep 2025 10:05 AM

Re: Sky puck frozen

@Non+watcher wrote:

After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

You'll need to ring Sky to ask for a replacement. 

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This message was authored by: lettice

Message posted on ‎08 Sep 2025 10:44 AM

Re: Sky puck frozen

Posted by a Superuser, not a Sky employee. Find out more
@Non+watcher wrote:

After a lightening strike my WiFi system and tv were blown,I have received a new router and ordered a new tv but the puck is fried

You will need to contact Sky.

Click on the Get in touch button at the bottom of this page for either an online chat (if a available) or a contact number.

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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