Sky puck freezes

[Wwwwwwwww]

When using sky puck apps with sky puck remote the tv freezes and the remote buttons don't work, the only buttons that work are the volume and the tv off, you can't switch off the puck, the only way to get the syk stream to work is to switch the power off and on again, but as soon as i use the apps again the puck freezes. Everything works fine if you do not use the apps 

[Greenfingers001]

Hi there @Wwwwwwwww , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.