Sky pluck issues

[Reevo87]

Hello I have Sky Glass Gen 2 and a pluck upstairs, I am having issues with the pluck, it's always left on standby and when I switch it on, it says not connected to internet or refresh connection, it happens everytime, tonight the service is dreadful, keeps crashing, say programme loading or it just freezes. Obviously the pluck is upstairs and the router is in the cupboard downstairs. 

if I was to run a long Ethernet cable down the stairs into the cupboard would this make any difference? 

[Dazzasky]

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@Reevo87 wrote:

Hello I have Sky Glass Gen 2 and a pluck upstairs, I am having issues with the pluck, it's always left on standby and when I switch it on, it says not connected to internet or refresh connection, it happens everytime, tonight the service is dreadful, keeps crashing, say programme loading or it just freezes. Obviously the pluck is upstairs and the router is in the cupboard downstairs. 

if I was to run a long Ethernet cable down the stairs into the cupboard would this make any difference? 

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What's a pluck?

[lettice]

Can you check the settings of your Sky Stream puck and change them to the following.

This would look to be the cause of your issue;

Set Network standby mode to ON and Overnight power saving to OFF.

[Reevo87]

I have now done this, 

would a Ethernet cable make a difference for a more stable connection? I would need a lengthy cable though 

[lettice]

Can you do a network speed test on your Puck.

Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.

Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

[GD1]

@Reevo87  The steps provided @lettice  should prevent the issue you have been having.

As an aside you can check your wifi speed to the puck by opening the netflix app, going to Get Help and run the connection test.

The pucks onboard ethernet port are only 100mbps so may offer stability over speed.

[Jporch316]

Maybe easier to use a set of powerline adapters ......

[Reevo87]

Thanks for your help 

Test 1 - 112.77 mbps

Test 2 - 119.37 mbps 

things seemed to of sorted themselves out but it was awful earlier 

[lettice]

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@Reevo87 wrote:

Thanks for your help 

Test 1 - 112.77 mbps

Test 2 - 119.37 mbps 

things seemed to of sorted themselves out but it was awful earlier 

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Those speeds are great and ideal for Sky Stream.

Stick with wifi for now.

Let us know on this thread at a later stage if you have any further issues in the coming days.

[Reevo87]

further issues with channel 4 app and bbc app, did further speed tests and speeds down between 3-6mbps. 

starting to think I need to get an Ethernet cable.

i have tried re freshing apps 

[Hunter2660]

I don't think it helps having the router in a cupboard. Not the ideal place for a stable signal.

[Jporch316]

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@Hunter2660 wrote:

I don't think it helps having the router in a cupboard. Not the ideal place for a stable signal.

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Agreed 👍 

although new build properties seem to like terminating the fibre and installing the routers into the small cupboards ! 

[Hunter2660]

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@Jporch316 wrote:

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@Hunter2660 wrote:

I don't think it helps having the router in a cupboard. Not the ideal place for a stable signal.

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Agreed 👍 

although new build properties seem to like terminating the fibre and installing the routers into the small cupboards ! 

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Ludicrous! 🙄