Sky pick randomly crashes

[Sggh]

Hi.

I have three pucks, one of these pucks constantly crashes, screen goes blank and then when starts up again quite often the screen will freeze but sound still plays. The last few times it has crashed it makes a buzzing sound until it is  turned off at the mains.

My connection speed is over 200mbps, I have tried it on several TVs, both with Wi-Fi and ethernet connections, currently wifi. Only this one puck has the issue.  Any ideas?

Thanks in advance

Sggh

[MarkGoldsmith]

Sounds like the puck is faulty. I'd suggest giving Sky a call as it's likely they will need to send out a replacement.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Sggh]

Thanks, this is what I thought, just needed a sense check

Thank you

[peter-marlow+1966]

I would wander  if you need a wifi booster, but also what other devices  you have  connected  to the Internet, in your  home 200mps to the hub  may not be enough  broadband  for your  home, yes it maybe the puck, have you tried  changing  that puck with  a of the other pucks that works to check  it out

[Sggh]

We have a booster. Changed pucks to different locations, swapped them around 

etc, always that puck crashes regardless of where it is, and whether Wi-Fi or etherne connected

Contacted Sky earlier and they will send a replacement so should be all good. Fingers crossed

[peter-marlow+1966 · Accepted solution]

Ok it faulty  then, you  need  to  contact  sky  about  it