Hi @Bigtoe69
This usually points to poor connectivity. Sky say you need 25Mbps for HD and 30Mbps for UHD. What speed is your Sky Glass receiving? You can test this by opening netflix and going to Get help > connection check.
You may have better luck using ethernet or home plugs (but remember to turn WiFi off in your glass settings).
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
