Sky parcel

[leslie_coundon]

I've been waiting for my stream box to come and it's now saying its on its way back to sky can you resend it back please thanks

[caesarome]

@leslie_coundon 

Incase you are not aware you were not emailing Sky by posting where you did as that was a forum where people post questions about their Sky email accounts.

If your Sky Stream is gong back to Sky then it might because you have failed the credit check that takes place as per this:

https://www.sky.com/help/articles/pre-sales-checks-sky-glass

You can talk to us about this, but if we can't offer you a credit agreement loan, we won't be able to give you the exact reason why. Speaking with a credit reference agency might help. Our chosen credit reference agencies are Equifax and Experian.

[Fothergill1]

@leslie_coundonUnfortunately we cannot help you on this forum as we are just customers like yourself and you are not addressing Sky.  In order to resolve this issue you will need to phone Sky.

The filters on the forum will block phone numbers so if you click on the link below and select the “need more help” drop down at the very bottom of the page and you will see an 0333 phone number which you can call. 

https://www.sky.com/help/home#M1014