Sky not working overnight

[Emmalsw]

As a family with a newborn we're relying on being able to watch TV overnight. Unfortunately our Sky Stream isn't allowing us. Most nights, after 12pm, either the various apps report errors not allowing us to watch anything or it is stuck on the loading screen, requiring multiple resets. It doesn't have any night eco settings set up.

[mikealanr]

Hi @Emmalsw 

You don't have any parental controls set on your router? Or any power saving that is stopping the device connecting?

Have you turn overnight power save off in the puck settings? 

MikeAlanR

[lettice]

What are the errors on the puck, if any when watching live linear channels, or is it just the apps?

Can you run a Netflix speed test next time this happens, to determine if your router is actively providing a good wifi connection to your puck.

If sounds like, as it's overnight that your router is dropping out the connection somehow, maybe updates or local area broadband maintenance.

Can you explain more on your local network setup and any mesh type system you have.

Can you see any logs from your router, that show any signs of the connection dropping?

[Emmalsw]

Don't have any of the above on

[Emmalsw]

Netflix speed appears fine. I haven't tried live TV to be fair so don't know but the apps say they have a technical error or something similar.

[Emmalsw]

Classic example tonight. Try to watch a programme on U&drama. Get a message, please wait for your programme to load. It never does and then the puck freezes and I can't do anything.