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Discussion topic: Sky mini box not switching on

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This message was authored by: Tigg

Message posted on ‎13 Mar 2026 07:19 PM

Sky mini box not switching on

Sky HD box will not turn on. It lights up briefly after plugging it back in after 10  mins but then goes off again

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎13 Mar 2026 08:05 PM

Re: Sky mini box not switching on

Posted by a Superuser, not a Sky employee. Find out more

@Tigg in your thread title you mention a Mini box. Do you have Sky Q?

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This message was authored by: Tigg

Message posted on ‎14 Mar 2026 02:45 PM

Re: Sky mini box not switching on

Hi Mark,  my apologies, I have sky stream. It's the controllong box that is not working

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Message posted on ‎14 Mar 2026 03:26 PM

Re: Sky mini box not switching on

Posted by a Superuser, not a Sky employee. Find out more

If you do have Sky Stream and one of your Sky Stream pucks is not powering on correctly, have a read of the following Sky help article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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