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This discussion topic has been answered Discussion topic: Sky guide Technical Fault.

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Message posted on ‎12 Sep 2025 10:33 PM

Sky guide Technical Fault.

My sky stream is able to load guide but I can't watch channels, keeps saying there is a technical fault. Catch up channels / apps work fine.. I was watching a film via sky catch up. But when I returned to home screen it loads the guide but won't play that particular channel.  

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎12 Sep 2025 10:41 PM

Re: Sky guide Technical Fault.

Posted by a Superuser, not a Sky employee. Find out more

Does it work after a reboot?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue

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Avatar for MarkGoldsmith
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What's this?
Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎12 Sep 2025 10:41 PM

Re: Sky guide Technical Fault.

Posted by a Superuser, not a Sky employee. Find out more

Does it work after a reboot?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Bluemoon1

Message posted on ‎12 Sep 2025 10:46 PM

Re: Sky guide Technical Fault.

@MarkGoldsmith Thanks that did the trick.. 

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