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Discussion topic: Sky glass puc

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Avatar for 1980Sally
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This message was authored by: 1980Sally

Message posted on ‎24 Apr 2026 08:33 PM

Sky glass puc

White lights flashes but no light on front. Unplugged for 10 mins and still same problem. 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎25 Apr 2026 07:01 AM

Re: Sky glass puc

Posted by a Superuser, not a Sky employee. Find out more

Sounds  like you Sky Stream puck is stuck in a standby state.


Have a read of this Sky help article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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