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Discussion topic: Sky cinema not loading

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This message was authored by: Megan9109

Message posted on ‎23 Dec 2024 06:59 PM

Sky cinema not loading

Hi, 

 

I bought the sky cinema package today however when clicking on movies to see the new and old movies, it just loads and loads but nothing comes up. Is this a common error or because I've only just got it today?

 

I can see the cinema channels and watch films that way. But not other films using the movies buttons. 

Regards,

 

Megan 

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This message was authored by: GD1

Message posted on ‎23 Dec 2024 07:05 PM

Re: Sky cinema not loading

Posted by a Superuser, not a Sky employee. Find out more

@Megan9109  Have you tried rebooting the TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Megan9109

Message posted on ‎23 Dec 2024 07:18 PM

Re: Sky cinema not loading

No - will this delete everything I've downloaded?

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Message posted on ‎23 Dec 2024 07:22 PM

Re: Sky cinema not loading

Posted by a Superuser, not a Sky employee. Find out more

@Megan9109  Sky Glass does not download anything, items are added to a playlist, everything is on the cloud.

 

Anything available on Sky Movies will still be there to add to your playlist, anything a;lready added will still be there.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Megan9109

Message posted on ‎23 Dec 2024 07:23 PM

Re: Sky cinema not loading

I don't have sky glass, I have the little box

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Message posted on ‎23 Dec 2024 08:17 PM - last edited: ‎23 Dec 2024 08:18 PM

Re: Sky cinema not loading

Posted by a Superuser, not a Sky employee. Find out more

@Megan9109  Do you mean Sky Stream?   As you posted in the Glas forum.

 

In any event the same reply applies above 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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