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Discussion topic: Sky box won’t come on

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Avatar for Chelcie1
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This message was authored by: Chelcie1

Message posted on ‎26 Apr 2026 10:45 AM

Sky box won’t come on

The sky puck box won't turn on 

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Avatar for Angel_Aka
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This message was authored by: Angel_Aka

Message posted on ‎26 Apr 2026 11:44 AM

Re: Sky box won’t come on

@Chelcie1 wrote:

The sky puck box won't turn on 

Follow the troubleshooting here:

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck 

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This message was authored by: lettice

Message posted on ‎26 Apr 2026 12:06 PM

Re: Sky box won’t come on

Posted by a Superuser, not a Sky employee. Find out more
@Chelcie1 wrote:

The sky puck box won't turn on 

@Chelcie1 

This usually means your Sky Stream puck is stuck in a standby state.

 

Have a read of this Sky help article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

 

 

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