Hi @Ryan65
It's likely your broadband speed or connection between your puck and router. Sky stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speeds your puck is getting by opening netflix scroll down to get help and then running a network check. connecting your puck via ethernet and turning off WiFi will likely give you a more stable experience.
If you puck has been working without issue up to now, try turning it off at the mains for a few minutes and trying again.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
