Sky TV continually freezing whilst watching programmes

[Hunter2660]

So the puck is the problem........... so why am I, and others, having no issues with freezing, buffering, black screen, etc etc etc? Sorry your not listening, there are other issues locally to yourself and others with the same problems. It may even be the server you're connecting to, but it isn't the puck otherwise there'd be way more complaints.

[Fothergill1]

@Hunter2660  I fully agree.  I never (🤞) have any of these issues.  I do experience a little lip sync from time to time and also the have the  problem with watch from start jumping to the end of the programme when using the FF function once the live broadcast is finished.

Other than that I love the streaming platform.  I moved recently and now have access to Sky Q cables again but I haven't even considered returning to Sky Q.  Agreed, Stream is not perfect but I probably have less issues than I had with Sky Q in the past.

[Mark39]

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@Fothergill1 wrote:

.....I probably have less issues than I had with Sky Q in the past.

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Same here. I frequently had the annoying 'proximity error' with my Q Mini box The Puck is more reliable. That's not to say the Puck didn't drive me nuts just after launch when there were all manner of irritating faults, but they've all been eradicated now following various software updates.  

Repeating the 'it's the Puck' mantra time and time again doesn't make it any truer.

[Deedee36]

@Fothergill1  Agree i have a slight lip

sync now and then and the odd continue watching rail issues but stream defo has improved massively this past while 

[Tormund800]

Why are myself and other users here having issues? Sky Stream relies on connection to CDN servers from its puck. These servers connections are regional. 

It's possible that large areas just can't get an acceptable service. If the pucks software was better optimized then these issues would be less common. I've seen many people online complain of these issues. 

I logged into NOW TV on my LG TV and had absolutely no freezing / sound sync issues. Absolutely an issue with Sky Stream.

[Carnoch04]

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@Tormund800 wrote:

Why are myself and other users here having issues?

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Because people who have no problems (the vast majority) don't post on forums!