Sky Streaming Not Working On Indian Channels

[Nazree]

Hi, 

I've recently switched to the sky puck, from sky Q.

However on some of the Indian channels it won't stream I've tried it on Monday & Tuesday episodes ( it's now Friday ) .

I have contacted customer service but had no luck resolving the issue.

I have reset the Puck, no issues with other channels no issues with broadband connection.

[BenJoBanjo]

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@Nazree wrote:

Hi, 

I've recently switched to the sky puck, from sky Q.

However on some of the Indian channels it won't stream I've tried it on Monday & Tuesday episodes ( it's now Friday ) .

I have contacted customer service but had no luck resolving the issue.

I have reset the Puck, no issues with other channels no issues with broadband connection.

Which channels are you having trouble with? 

Do you realise that there are far fewer Indian and international channels available on Sky Stream than there are on Sky Q?

The full list of what is and isn't available is here:

https://www.sky.com/help/articles/tv-channel-list-sky-glass 

[lettice]

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@Nazree wrote:

Hi, 

I've recently switched to the sky puck, from sky Q.

However on some of the Indian channels it won't stream I've tried it on Monday & Tuesday episodes ( it's now Friday ) .

I have contacted customer service but had no luck resolving the issue.

I have reset the Puck, no issues with other channels no issues with broadband connection.

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Can you please let us know which channel and which series you are having an issue with?

We can then check and see if we also have the issue.