Sky Stream puck is awful

[Clickman]

My connection to the router is via cat 6 ethernet and it still shows a throughput of 35.8 Mbps. An unstable broadband would surely affect the other devices I use, such as the Apple 4k tv box. If the puck continues to annoy me I shall request a replacement but I suspect the issue is related to component quality. Not faulty assembly.

[Hunter2660]

The fact your getting up to 500Mbps to your i-pad via wi-fi, and only 35Mbps to the Stream box means there is an issue somewhere (I get 90 Mbps wired). Out of interest have you tried wi-fi instead of a wired connection?

[lettice]

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@Clickman wrote:

If 35.8 Mbps is adequate for the service, why does the puck have to be reset so frequently? Just asking.....

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That sounds wrong with your speed on Ethernet from your 900Mbps start point.

You should be getting somewhere between 75-80 Mbps on Ethernet.

The 100Mbps it outputs gtenrellay will be 90Mbps or a little less.

But a busy household can still bring that down a touch.

Would not expect it to be in the 30s though.

Some possible suggestions:

Is your ethernet connected direct from your Puck to your broadband router.

Or is it going through an unmanaged switch, which can sometimes cause dropout issues or a lower delivery.

Might also, be worth trying another ethernet cable, they do occasionally go wrong or of a poor spec that can cause such delivery issues.

issues.