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Discussion topic: Sky Stream not finding any WiFi networks

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Avatar for Ryan1509
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This message was authored by: Ryan1509

Message posted on ‎26 Aug 2025 09:37 PM

Sky Stream not finding any WiFi networks

Hi,


my sky stream box started playing up over the weekend after my WiFi went down. It randomly wouldn't accept my WiFi password so I did a compete factory reset and now it won't even find ANY available WiFi networks for me to connect. 

any ideas?

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎26 Aug 2025 10:48 PM

Re: Sky Stream not finding any WiFi networks

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ryan1509 

 

Are you trying to set it up again? Factory resets are usually an option of last resort and only recommend when directed by sky.

 

Try the advice here: https://www.sky.com/help/articles/connect-tv-help-sky-glass-sky-stream-puck

 

Or try using an ethernet cable (just to complete setup) and then try reconnecting to WiFi.

 

Failing this you will need to call sky.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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