Sky Stream keeps going into Stand by.

[Chris546]

A friend who is not technical at all has just got a Sky Stream box after my recommendation. We tried getting it up and running last week, but it works for about a minute then switches off. I suggested he got a booster for his WIFI which he has... but the same is happening. I don't know if the TV is bringing the box down or visa  vesa. TV hasn't exhibited this before on COAX.

No lights on the front of the box, but white LED under front of box is on when the box is working but goes off and TV goes into standby.

Internet signal is strong. but TV is probably 10 years old... trying to run Steam box through HDMI 1

Anyone got any ideas please?

[Jporch316]

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@Chris546 wrote:

A friend who is not technical at all has just got a Sky Stream box after my recommendation. We tried getting it up and running last week, but it works for about a minute then switches off. I suggested he got a booster for his WIFI which he has... but the same is happening. I don't know if the TV is bringing the box down or visa  vesa. TV hasn't exhibited this before on COAX.

No lights on the front of the box, but white LED under front of box is on when the box is working but goes off and TV goes into standby.

Internet signal is strong. but TV is probably 10 years old... trying to run Steam box through HDMI 1

Anyone got any ideas please?

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Are you able to try it on a different tv ? This will check if it's a faulty puck or it's the tv 

[Chris546]

I will try this later in the week, Thanks. Are there any known issues with certain makes?

[Jporch316]

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@Chris546 wrote:

I will try this later in the week, Thanks. Are there any known issues with certain makes?

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Not to my knowledge.......i will escalate your post to the online sky support team as well. Please lookout for an invitation to chat on here . 

[Jporch316]

@Chris546 

Could also try a different halo port on the tv 

and also try a different hdmi cable 

[Chris546]

I tried HDMI 1 & 2 no difference, I assumed cable would be ok as it's brand new out of the box... but will try