0

Discussion topic: Sky Stream fighting with EE set top box

Reply
This message was authored by: Baffled3

Sky Stream fighting with EE set top box

Have just activated Sky Stream using the new Sky puck but have now lost broadband connection in a separate room where an EE set top box is installed. No problems with EE previously. The activation seems to have triggered the loss of the broadband connection. Any ideas?

Reply

All Replies

This message was authored by: stereohaven

Re: Sky Stream fighting with EE set top box

Posted by a Superuser, not a Sky employee. Find out more

@Baffled3 wrote:

Have just activated Sky Stream using the new Sky puck but have now lost broadband connection in a separate room where an EE set top box is installed. No problems with EE previously. The activation seems to have triggered the loss of the broadband connection. Any ideas?


Who is your broadband with? I assume EE but just want to double check.

 

Reason for asking is that the EE TV Box Pro and Edge will only work on BT/EE broadband as they use Multicast, unless you use an aerial in the Pro Box of course.

——————————————————————————————————————————————————
sky Q 2 TB | sky Q Mini | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2

If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.

Please Note: I am not a sky employee, just a customer the same as you.
This message was authored by: Hunter2660

Re: Sky Stream fighting with EE set top box

Your EE box will use EE's multicast stream. Sky use Unicast. I'm not saying that is the problem, but it might help to hear how they are both connected

Reply