Hello, new customer - I am having issues out the box of the sky stream puck. Aware that our broadband connection activates later next week, I attempted to start up the puck by connecting to a local hotspot. It didn't allow entry of the password now the Software Error message appears, perpetually stuck on the contact us page or 'hold 7 & 9 on remote' page to advance to the next page.
I have attempted the soft reset of the puck now a few times (holding the power button until blinking colours when turning on) Have I gone too early with activation not until next week, or is the puck broken?
Sky call centre is not helpful, cut off 3 times and the chat is not online. Anyone advise anything to help? TYIA.
