Sky Stream - No Subscription

[MalloOo]

So I just purchased directly from sky a Sky Stream Puck with uhd/Dolby Atmos and sky sports subscription, when I boot my Sky Puck after connecting to correct email it says no subscription, when I click this it says "Sky Stream without a Sky Ultimate TV" and has no other options 

Any help? Wanted sports for the prem and I'm about to miss it now 

[MalloOo]

Already have broadband through sky which works fine also by the way 

[Jporch316]

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@MalloOo wrote:

Already have broadband through sky which works fine also by the way 

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Have you had a sky account before ? Did you use the email you used to purchase sky stream to login to the activation page ?

Can you login to your MySky app and see the packages you have subscribed to ?

the only other option is to contact sky as there may be an issue with your account 

[MalloOo]

Sky go works, my broadband and mysky works, only sky puck isn't working. Have sky essential TV with uhd/dolby Atmos and sky sports

[MarkGoldsmith]

What happens if you reboot the puck by turning it off at the plug for a couple of minutes?