Sky Stream Jittery

[Leon46]

I'm just making food. I'll do it after that and report back accordingly.

[Leon46]

Hi, I've tried this, and the issue remains with the original puck

Thanks, Leon

[Leon46]

Although I've switched from the Cricket to Sky Arts, and Sky Arts seems fine, so I'm not really sure what's going on.....

[Chris-G83]

Having the same issue and am a new Sky customer lol. Have went from Ethernet to WiFi and noticed a slight difference for the better. So it definitely sounds like a Sky issue then? 

[Hunter2660]

Can you go into "settings" "system management" and check the build version on each puck. If I remember there were jittery issues reported a  couple of months ago. Can't remember which build it was (I no longer have a puck), but I'm sure somebody here will help.

[Martin90001]

anyone else watching the football on itv 1 and the picture keeps jumping. Service is terrible. 

[Chris-G83]

Same issue. Tried all the troubleshooting too. Looks to be a Sky issue which hasn't yet been fixed. Probably a waiting game! Less than impressed as a new customer here - if it persists I shall be leaving! 

[Lionel+Sharon]

I'm having the same problem, the picture stutters for a split second, although I think the sound is unaffected.
I've resorted to watching the football via Freesat  (using my old Sky dish) which is picture perfect.

[adnab04]

Also getting this issue on live tv and on demand programmes. Not sure if I've got it in me to make another complaint for them to try and blame my broadband or go through the restart nonsense.

Sky are a disgrace, pushing subpar products and charging a premium price regardless.

[rossc1989]

Has Sky acknowledged there is an issue or even looking at it? Literally awful watching live tv.

If they do not think there is a problem, is ther a fix? Checking the app it says everthing looks good and I have fttp to the house with 300mb

[SkyStreamWilts]

Not that I am aware of.

Does anyone at Sky actually look at these forums?

[Angel_Aka]

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@rossc1989 wrote:

Has Sky acknowledged there is an issue or even looking at it? Literally awful watching live tv.

If they do not think there is a problem, is ther a fix? Checking the app it says everthing looks good and I have fttp to the house with 300mb

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Checking the app and the fact you have fttp means nothing. What's important is the actual speed reaching the puck.

To check what this is, open the Netflix app, navigate to the get help menu and run a network check. 

This is the only way to find out what speed the puck actually has to work with. It needs to be as fast, constant and stable as possible. Free from interference and speed fluctuation so run the test a few times and see if it changes much. 

Sky recommend a minimum of 25Mbps for HD streaming and 30Mbps for UHD streaming, but ideally you need a lot more, particularly if you have other devices in your household using bandwidth. 

[rossc1989]

It is literally in the same room and has worked without this issue for months. 270Mb on Netflix

[Angel_Aka]

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@rossc1989 wrote:

It is literally in the same room and has worked without this issue for months. 270Mb on Netflix

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Great. That's absolutely more than enough for the puck to work with. Shame it doesn't though. I've no idea what else to suggest - it seems to be a Sky issue which one can only hope is on the list of things for them to sort out. 

These kind of frustrations are why I ditched Sky Stream and switched to using NOW TV for Sky content. I've had zero issues with it. 

[Leon46]

Hi,

Sky OS 1.3

Build version QS040.029.00P

UI Version 3.235.0

Platform Version 8.4p29s2

Hardware Model IP061-ef

I'm still getting the odd glitch this evening, but nowhere near as regularly as yesterday

Thanks