Sky Stream Issues

[Newstie]

I don't know what that means. I'm using the WiFi router sky provided me with

[Newstie]

@JWestLondon I havent been able to tv for days. Love the darts and have missed it all ... so I'm not happy

[Floydianslip]

@Newstie the Routers Sky provide are......well not the best, worth looking at buying a WiFi 6 router. 

[Newstie]

Shouldn't have to buy a router though. I'm paying for skys best broadband package and connecting my sky stream puck via Ethernet ...

[Floydianslip]

@Newstie Sky routers are a bit like the pucks, cheap to produce using basic components that barely do the job intended. I use my own router and have no issues streaming, all my four pucks are connected by wifi and other than the bugs in Sky's firmware everything works fine. 

[Newstie]

That's good to know, but my point is I should have to spend anymore money. Skys own items should be able to work

[Floydianslip]

@Newstie ok................if you're happy with the sky router enjoy.

[Newstie]

You're totally missing my point. It's not a 'sky fix' to suggest spending more money on a router. Skys equipment should work for their own products. Seems to be too many people on here who suggest things and then get sarcastic ... not very helpful. My issue still remains unsolved nearly a week down the line

[Mark39]

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@Newstie wrote:

You're totally missing my point. It's not a 'sky fix' to suggest spending more money on a router. Skys equipment should work for their own products. Seems to be too many people on here who suggest things and then get sarcastic ... not very helpful. My issue still remains unsolved nearly a week down the line

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What has Sky suggested

[Newstie]

sky suggested that I purchase the top broadband package, which I have and it's made no difference 

[Mark39]

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@Newstie wrote:

sky suggested that I purchase the top broadband package, which I have and it's made no difference 

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Think you might need to give them another call.

[Newstie]

Got a call scheduled today