Sky Stream - Hyperoptic Broadband issues

[Super+Anthony]

Even after the change, I am still getting the' please wait' at the beginning the first time I turn it on. Anyone else getting it?

[DEAG60]

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@Super+Anthony wrote:

Even after the change, I am still getting the' please wait' at the beginning the first time I turn it on. Anyone else getting it?

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So you did change it? "Please wait" is on the TV. When I changed mine it immediately worked. Double check your settings were saved in the router

[BruceLowe]

Yep, getting the same, connecting to the live programme for 30 seconds,  timining out & reloading the menu page. 

[DavidIH]

Well I obviously did tempt fate because none of our Sky channels are working this morning. 

Obviously immensely annoying as ut has been OK for two days.

[BruceLowe]

Performed a completed 'switch it off, turn it back on again" for both router & puck.  Puck took a good 10 mins loading once powered back on, just left it to do its thing as thought it'd maybe got stuck however 'seems' to have fixed the issue for now.   Not sure something has been updated overnight so maybe these need to be uploaded to correct the ongoing issues.   Good luck! 🤞🏼 

[Suyog]

@GD1  Yes I'm using Hyperoptic wifi and noticing this issue since a week.
As mentioned tried all of the stuffs it still keeps failing to load.

[MarkGoldsmith]

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@Suyog wrote:

@GD1  Yes I'm using Hyperoptic wifi and noticing this issue since a week.
As mentioned tried all of the stuffs it still keeps failing to load.

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@Suyog you are best contacting Hyperoptic. They have a known DNS resolution issue that breaks the Sky streaming platform but if you phone they can implement a workaround solution for you, as they have done with numerous other of their customers that are using Sky.

[Super+Anthony]

My router has confirmed the changes to Cloudflare from when HO did it. I didn't change it again. It obviously proves there are still issues. Do we phone HO again and tell them it's not a complete fix?

I know when HO changed it, they restarted the router and told me nothing I needed to do

I did a restart of my puck yesterday also. Done another restart on both now

[DEAG60]

I changed it to cloudflare myself and it is still fine. 

[DEAG60]

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@Super+Anthony wrote:

My router has confirmed the changes to Cloudflare from when HO did it. I didn't change it again. It obviously proves there are still issues. Do we phone HO again and tell them it's not a complete fix?

I know when HO changed it, they restarted the router and told me nothing I needed to do

I did a restart of my puck yesterday also. Done another restart on both now

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You could have a different issue, is it connected by WiFi or hardwired to the router? Can you hard wire it if not?

[Super+Anthony]

It's WiFi. If I hard wire it, for some reason it's not as fast on the Netflix speed test. I will just wait for HO and Sky to sort. The whole thing is a bit of a mess to be honest. It feels like neither organisation has made sure everything runs smoothly. Yes we going to have teething problems for a new system, but really it's quite poor what is happening. Both Sky and HO have been very helpful, but it's all very frustrating. The main thing I suppose, is that it's working, but we still have intermittent issues

[Super+Anthony]

My puck just turned off now whilst watching iplayer. Going to call Sky and HO

[EdwinvB]

Still on and off with technical fault in Edinburgh today (Hyperoptic).
Looks like the football will have to be watched on my laptop as WiFi is working on every other device (phones, iPad,  Alexa and laptops).

it is ONLY Skygkass which is not working.

[Super+Anthony]

Will update this chat any update I get from HO. Just in a queue at present

[Ajatron]

I updated the dns at the router. And it fixed it instantly! Thank you all for the tip. Hopefully that will sort it now.