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Discussion topic: Sky Stream Changing Back to HD

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Avatar for Gm1992
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This message was authored by: Gm1992

Message posted on ‎19 Jul 2024 05:55 PM

Sky Stream Changing Back to HD

Hi,

 

Has anyone found a fix to Sky Stream changing the picture resolution back from UHD to HD? This is when connected to a UHD Samsung tv.

 

Thanks,

George

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Avatar for Nigelb1972
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This message was authored by: Nigelb1972

Message posted on ‎19 Jul 2024 08:02 PM

Re: Sky Stream Changing Back to HD

Nope. We've got a Samsung QLED and Stream has played very nicely with with it for the last year.

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Superuser
This message was authored by: mikealanr

Message posted on ‎19 Jul 2024 10:42 PM

Re: Sky Stream Changing Back to HD

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gm1992 

 

I've got two pucks connected to two Samsung TVs and not had this issue. But have seen it on a Hisense TV. Swapping HDMI ports resolved it on that TV.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Chumley6543
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This message was authored by: Chumley6543

Message posted on ‎21 Aug 2024 11:34 PM

Re: Sky Stream Changing Back to HD

This happens to me. When wanting to view UHD movies on Sky it brings up a message to change the resolution to UHD. 
when viewing the Picture settings it has reverted back to HD. 
why does the resolution revert back when it's the same TV. 
is it the content that changes the hardware settings???

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