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This message was authored by: Cricketfan123

Message posted on ‎08 Aug 2026 05:53 PM

Sky Puck

Hello I recently switched back to sky and went live 2 days ago with a sky streaming puck. Today i went to play a programme on neflix and got the following error 

tvq-pb-101 (E100) which relates to device memory issues. I also had issues with bbc iplayer and disney plus playing sound but no visuals, and live streaming just not working. Ive switched of at the wall router, puck and tv, ive tried on hotspot, reseting apps, downloading updates. The only action ive yet to try is hard reset on the device. I spoke with skys VA and that provided no resolution. Does anyone have any advice or experience of similar issues?

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Message posted on ‎09 Aug 2026 08:41 AM

Re: Sky Puck

Good Morning thanks for your response my issue is now resolved after speaking with Sky.

we carried out an app refresh, reset from power source, changed hdmi cables and reset the router and this got it back working. 
thanks again for responding

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This message was authored by: mikealanr

Message posted on ‎08 Aug 2026 10:32 PM

Re: Sky Puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cricketfan123 

 

What speed is your puck getting? Check in netflix (profile pick > get help? > Connectivity check). Have you tried ethernet and turning off WiFi? These issues normally point to connectivity instability.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎09 Aug 2026 08:41 AM

Re: Sky Puck

Good Morning thanks for your response my issue is now resolved after speaking with Sky.

we carried out an app refresh, reset from power source, changed hdmi cables and reset the router and this got it back working. 
thanks again for responding

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