0

Discussion topic: Sky Puck not working

Reply
This message was authored by Molly998 This message was authored by: Molly998

Sky Puck not working

Had Sky Stream for a couple of months and has been fine. Most recently turn tv on at wall and puck won't connect - says "no signal, check connected devices power" - at times we have checked and light isn't on puck. Have followed all instructions I can find to reset etc and that doesn't work! Any other methods I can try or do I need to see if we can have a new puck sent. 

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Puck not working

Posted by a Superuser, not a Sky employee. Find out more

@Molly998 wrote:

Had Sky Stream for a couple of months and has been fine. Most recently turn tv on at wall and puck won't connect - says "no signal, check connected devices power" - at times we have checked and light isn't on puck. Have followed all instructions I can find to reset etc and that doesn't work! Any other methods I can try or do I need to see if we can have a new puck sent. 


That sounds like a message from your  (Samsung?) TV, not your Puck. Try turning your TV off at the plug for a minute.

Molly998
Topic Author
This message was authored by Molly998 This message was authored by: Molly998

Re: Sky Puck not working

We've tried turning the tv on and off, switching the HDMI cables etc - wouldn't work Monday, Tuesday. Then randomly turned on no issues Weds Thurs and Fri and then now not working today.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion