Sky Puck issues

[CornishJules]

Sky Puck has been restarting and so doing a Service Status Check, the website tells my there's a streaming issue. 

The puck isn't listed on the Device List, I've done all the usual power restarts.

Also., the remote won't sync with the puck

[lettice · Accepted solution]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1...

[Brill+Gill]

Thanks for escalating this @lettice. We’ve sent @CornishJules an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.