Sky Puck constantly needs powered down

[Marcel8]

My Sky Puck needs the power taking off it every time the tv is switched on. It can take 5 -10 minutes with multiple resets until it comes back on. This has been getter my progressively worse

[Jen_out_of_Jen]

Hi @Marcel8, I’ve escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware that conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141