Sky Puck Freezes

[Xena1066]

I have two Sky Stream PuckS (bedroom & living room), however the living room one keeps freezing, cannot use remote, so have to switch off at the wall, wait, restart and then reprogramme to continue to watch TV. help as this is not what I expected.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147